Loyalty & Referral Program

• How do I sign up for the rewards program?

  Signing up is easy! Simply create an account here and enter your name, email and password. It’s free to join and you will automatically be signed up to earn points and rewards every time you shop with us. If you’ve shopped with us before or currently have an account with us, you’re already set! S...

• What are the advantages of becoming a rewards member?

  Our rewards program is a tiered program that allows members to earn more perks the more they shop with us. Members receive rewards points for each purchase, which can then be redeemed towards the cost of future purchases. You can also earn points for birthdays, following us on Instagram and Faceb...

• I already have an account. Do I need to create a new one to earn rewards?

  We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. You’ve already earned points based on your previous purchases with us.

• Where can I find all of my rewards account info?

  The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page here.

• Will I receive points for purchases I made prior to creating my rewards account?

  Yes! If you’ve shopped with us before, your previous purchases have been converted into points you can redeem on future purchases.

• What if I have an old email address or multiple email addresses and want to combine my accounts and earnings?

  Our team will be happy to assist you in merging your accounts. Please contact customer care at customer.care@capitalcityfruit.com.

• Does it cost anything to begin earning points?

  Not at all! Signing up is 100% free. Our free options to begin earning points include creating an account, signing up for a birthday reward, and following us on Instagram and Facebook.

• How do I redeem my points?

  You can redeem your points for dollars off of future purchases with us. Simply select the dollar amount you’d like to redeem in the drop-down box on the checkout page.

• How do points convert to dollars?

  Earn 1 point per dollar spent when shopping with us! Every 100 points you earn allows you to take $2 off your subsequent purchases. Higher tiers in our VIP program earn more points at a quicker rate, but 100 points will always equal $2 off.

• What are the easy ways to earn points?

  For starters, creating an account automatically earns you points! Aside from earning points through purchases, you can add your birthday to your account to earn points and follow us on Instagram and Facebook! Check out all the ways to earn points on our rewards page.

• Do my points ever expire?

  Nope! Your points will never expire, however, inactive loyalty members will be downgraded to the appropriate VIP tier if they do not interact with their loyalty account (making purchases, earning points, etc.) for a full year after signing up for our rewards program.

• Is there a limit to how many points I can earn?

  Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales and promotions.

• What if I redeemed points for a discount on an order I was refunded for?

  If you receive a refund on your order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.

• How do I become a VIP member?

  Your VIP tier is determined by the amount you spend in a dynamic 12-month rolling year. To reach: Fruit Fanatic: you must spend $200 Produce Professional: you must spend $400 Healthy Hero: you must spend $800 Once you qualify, you will instantly move up and have access to that tier’s perks. As y...

• How do I know which rewards tier I am currently a member of?

  When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted and labeled as “Current Status.”

• How will I know when I have reached a new tier?

  When your total points cross a tier threshold you will receive an email welcoming you into the new tier. Your perks will automatically transition into that new set of tier perks.

• Can I ever lose my status in a certain tier?

  Once you are in Fruit Fanatic, Produce Professional, or Healthy Hero, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

• Why didn’t I earn points on my purchase?

  Double-check that you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, please contact us at customer.care@capitalcityfruit.com and we will help apply your points to your ...

• I should have earned points for a purchase/inventive but I didn’t see my account balance change. Did I get credit?

  Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be…in your account! The first thing to note is that there may be a delay in our system communications and points could take anywhere from minutes to several hours to appear in y...

• I received an error message when referring friends through the email referral box. What went wrong?

  We are sorry to hear that. There are a couple of scenarios that could have triggered the error message: The first possible scenario is that there was a mistype in one of the email addresses that you entered, or you forgot to put commas between multiple emails to separate them. To eliminate confu...

• I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

  Thank you so much for sharing us with your friends! We really appreciate it. Referred friends must be a first-time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box, on your personal rewards page, or thr...

• I've already referred friends and family. Can I still use my referral coupons?

  Thank you for referring family & friends! If you have $5 reward coupons from previous successful referred purchases, no worries! You can still use those coupons until they expire. If you have multiple $5 coupons that you would like converted into points, please contact us at customer.care@cap...

• How can I get a birthday reward?

  Add your birthday under Ways to Earn Points on the rewards page. On your birthday, we will send you a special discount code via email valid for 30 days from the date of your birthday! NOTE: Your birthday code is non-transferrable and may not be sold or assigned to anyone else. If we feel someone ...

• I signed up for the Birthday reward but I didn’t receive it?

  Happy birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. In order for you to receive your birthday reward on your birthday, you must register at least 30 days prior to your birthday. If your birthday falls between the day that you registered and the 30 ...

• How do I redeem my rewards at checkout?

  Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account. Once you get to the checkout screen, you will see your total available Rewards points on the right-hand side of the page. For mobile users, please select “Show Details” ...