I should have earned points for a purchase/inventive but I didn’t see my account balance change. Did I get credit?

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be…in your account! The first thing to note is that there may be a delay in our system communications and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

  1. Try to refresh your browser.
  2. Try to log out and then log back in to your account.
  3. Check your ‘Rewards History’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards History’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our customer care team at customer.care@capitalcityfruit.com and they will look into the issue for you.

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